Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I don't see a virgin media wall socket. We also don’t have an Ethernet point only an old BT outreach 5C box. The pre-install team number is 0800 052 1734. It has two outputs on the left of the wall box. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. thanks - 5353271. Virgin offers self-install to properties that have recently had a service. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Thanks . Hi there @vmcusto1, welcome to our forum and thanks for your post. on 22-10-2022 20:58. We recently applied for a virgin package of tv, phone and broadband. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. Re: No virgin media wall socket. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Entertain me; Broadband Deals. Unscrew the white cable with the black collar. there is brown box outside but the cables are not coming in . Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. charleykate10. Tudor. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Don’t plug the power cable into a plug socket yet. Next, connect the power cable. Explain you need a manned install. I have signed up as a new user for Virgin Fibre. those who understand binary and those. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Socket should be on the underside. on 21-02-2023 19:59. Hi @bingoman000. Browse Virgin Media Virgin Media Community. Security matters. Entertain me; Broadband Deals. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Virgin Phone Switchover. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. That is a rooftop aerial outlet for Freeview TV. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I think there’s something missing to the Virgin Media wall socket in my flat. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Virgin Media; My Virgin Media; Shop;. VM. Please help. QuickStart, set up and connections. Phone. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. goslow. We have tried plugging it into the only box we found it would fit but no luck. Stay safe online. Everything is freshly decorated and the telly, internet and TV work fine. There must have been a previous installation or you would not have been offered a self install. Stream from Virgin Media. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Virgin Media: TiVo® service. Broadband and TV deals. 6. 1 ACCEPTED SOLUTION. I am trying to set up our wifi. Will an engineer h. can someone from VM please contact me about moving a wall socket. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I don't work for Virgin Media. I end up calling and the person on the phone said its been - 5401028. My Virgin Media App. Just joined. Call the Pre-installation and delivery team on 0800 052 1734. if not a technician will install one. I'm a Very Insightful Person, I'm here to share knowledge. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Virgin offers self-install to properties that have recently had a service. We also don’t have an Ethernet point only an old BT outreach 5C box. I'm currently renovating my living room, including the electrics. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. But I have no Virgin Media Wall socket in my - 5383603. I don't work for Virgin Media. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. So yes, following many takeovers, this is now your Virgin Media connection. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. We'd love to assist with this, I will send you a PM here soon so we can look into what's. ” I did not get a silver terminator cap in my packaging to send back. I have received my quick start-up kit. Re: No wall socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. No, any cables within the house can be touched as much as the householder wants to touch them. Only an aerial cable (pictured below) connected to a box outside my flat. Ethernet is ideal & recommended, reliable wireless is fine. So yes, following many takeovers, this is now your Virgin Media connection. First picture is telephone socket which is now not used. 68K; 345; 502; Alex_RM. I have also checked outside and there is no box either on my property or on my boundary wall. kkd1. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Virgin Mobile. Joining in 143 Views. A TV360 box requires 3 connections. Disappointing but not unexpected. I’ve just lived into my new house and received my Virgin box. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Tudor. No wall socket. Turn on and start the hub. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I'm here to share knowledge, I don't work for Virgin Media. Account - Mobile. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Trace any cables coming out of it and check the ends of them. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Browse Virgin Media Virgin Media Community. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. No Virgin Media wall socket on 19-10-2022 08:24. Account - Mobile. Look for the omnibox outside and trace the cable inside. I'm a Very Insightful Person, I'm here to share knowledge. on 15-11-2022 18:53. Options. The large Eurobell wall box is where you would connect. We're here to help. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. But the metal isolator box looks like it might be the wrong way around. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. 2: Internet connection, via your homehub, for all online functions. We would like to show you a description here but the site won’t allow us. I am so sorry to hear that you seem to be missing a wall socket in the home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. Don’t plug the power cable into a plug socket yet. . on 15-02-2022 10:03. The box and cables may have been removed by the previous occupiers. There are no virgin sockets on the wall. Broadband Deals. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. One of them was Telewest. Forum; Apps. I can’t find a wall socket anywhere that matches those indicated by virgin. . (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Don’t have a virgin media wall socket; Options. Plug into the wall socket. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Well I can't seem to find anything like that and the closest thing I can find is a. I don't see a virgin media wall socket. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Hi there , welcome to our forum and thanks for your post. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Browse Virgin Media Virgin Media Community. My Virgin Media App. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. 7; 0; 0; CoachDanny. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 2. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi I have ordered a quick start kit and don't have a virgin media wall socket. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. The house is a new build, there's no lead in the paint, no aquarium or anything like that. However, I do not have any of the specified wall sockets available. New Install Assistance. Also there will be an external, often brown, omnibox. My Virgin Media App. Tudor. Internet connectivity is one of the most. . Mark as New; Bookmark this message; Subscribe to this message. log into hub3 - 192. Problem solved? Click to. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Whichever is the most suitable. Phone. We have the quickstart pack but sadly cannot get broadband set up and working. Then push the connector VM have provided over the screw thread. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Vonage 2nd line. Pop the power cable into a nearby plug socket, and turn it on. Please help. The first thing is to start making alternative arrangements for your internet connectivity. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. 2 weeks ago - last edited 2 weeks ago. Account - Mobile. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. We've taken the front of the box off and inside there is an isolator but nothing else. The cable fits in the socket shown in the image attached. Virgin Media Community. I'm here to share knowledge, I don't work for Virgin Media. I have taken a look on our side and I can see you have an engineer. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Entertain me; Broadband Deals. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Browse Virgin Media Virgin Media. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Looks like the pin has come out from an old termination cap. If no. I have looked everywhere but can't seem to find one. @umerarifkhan11 wrote:. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Account - Cable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Please there is no virgin media wall socket and I don't know how to go about the installation. Go to virginmedia. 0800 052 1734-----Damaged Wall socket. 1 Kudo Reply. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734. B&Q are running low on these however. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Post Reply Preview Exit. You can also check for a loose cable as not all properties have a socket. Call the Pre-installation and delivery team on 0800 052 1734. I don’t have a virgin media socket on my wall; Options. I recently applied and received the delivery for a virgin package of tv broadband. Or wait here a day or two for a VM Mod to pick this up. Browse Virgin Media Virgin Media Community. You only need to go into modem mode for a few minutes while you run the tests. Stay safe online. Vonage 2nd line. The Openreach sockets do not work for Virgin Media. QuickStart, set up and connections. Post. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 1 [or 192. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. My Virgin Media App. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Give the pre-installs team a call on 0800 052 1734. The Hub 3 has arrived but the broadband spli. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. My Virgin Media App. Plug into the Virgin Media wall socket. I’m annoyed as I have been sent the DIY set up box and I. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Manage Your Account. on 01-02-2023 14:26. Manage Your Account. Solved: Hello, ive tried calling and cant get through to book and engineer. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The Openreach sockets do not work for Virgin Media. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. My router does now provide internet but the light is always yellow and it. No virgin media wall socket. Hi, Same problem here. Virgin Media don’t do any Fibre connections to inside the house. I'm a Very Insightful Person, I'm here to share knowledge. There is no way I can insert the isolator cable into the - 5223924. I got a self setup broadband kit but have no Virgin media wall plug. Actually it is not a box it is just a cover to cover up the splitter behind it. Any help much appreciated, could a mod please help? 0 Kudos Reply. My problem, like many others is the main phone line is in one room and the hub in another. Options. Jan 14, 2022. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I wanted to check with people on here before trying to get an engineer in, just. Tudor. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. We have a virgin media wall socket with an ethernet port in the. Explain what needs to be done and book an engineer visit. Some of the cables hanging out the wall were cut off after the house improvements. I moved house with my family and we wanted to move to Virgin Media. Then push the connector VM have provided over the screw thread. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Phone. VM BB TV Landline. com. Joining in Options. There should be a wall mounted box somewhere inside that has an F socket on it. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Options. just moved in, can see the brown cable coming in from outside but there's no VM. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Either way. Back a step. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. When phone connected to the wall socket, no dial. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Switched On. Stay safe online. This so calle. The wall box may be branded with the logos of an old cable TV company (not VM). I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Its a flat £25 charge to move the connection points and rebalance power levels. Account - Cable. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Switched On Families. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Security matters. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. 0 Kudos. I don't have a virgin media socket on 17-12-2022 10:38. Stream from Virgin Media. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. The cable fits in the socket shown in the image attached. Re: No Virgin Media wall socket internally. This is designed to push over the existing screw connector the outlet has. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. VM BB TV Landline. Go to solution. Live TV uses co-ax cables. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. #12. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Carley_S. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Plug the cables into the hub. I'm a Very Insightful Person, I'm. The problem is the Hub is in my Study and the - 4964746. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. com. Dave. Hi, im writing this as a last resort, as customer service has been woeful. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Hi i have received my broadband package but i don't have virgin media socket in the wall. Virgin Phone Switchover. It probably goes into another room in the house. However, there is no Virgin Media Wall socket in my house. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. 19 minutes ago. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Options. I don't work for Virgin Media. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Forum Team Options. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. I ordered a broadband only package because it said I could self install the kit. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . 3: HDMI to your TV. I guess your options are seek approval, be dumb and have install or change providers. When I proceeded to set up my Hub 3 I quickly realised that. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The wall socket I have within my home does not appear to be working. Hi enteen18, thanks for posting and welcome back to our community. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 168. We would like to show you a description here but the site won’t allow us. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. It should be free of charge. . It should work ok. I'm here to share knowledge, I don't work for Virgin Media. Account -. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. No Virgin media wall socket on. Account - Cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Chatter and natter. Or you may be quicker than average! You won’t be involved the whole time.